EXCHANGES AND RETURNS

01Exchanges for size, color or style

You can exchange your purchase for another size, color or style only if all of these conditions are met:

• You request it within 3 business days after receiving your purchase.
• The garment has not been worn or altered, and is in perfect condition, complete, with its labels and tags attached and in its original packaging.
• You exchange it for one or more garments that add up to the original value or more. If they add up to more, you pay the difference.
• It is the first exchange of that garment: only one exchange is allowed per product.

If the deadline has passed or the garment does not meet these conditions, exchanges are not accepted.

Also keep in mind:

• We do not give refunds for size, color or style exchanges. Refunds apply only to manufacturing defects that cannot be fixed.
• If the exchange is made by shipment, you pay the shipping cost.
• Garments that we have already altered are not eligible for exchange or refund. If the alteration needs any improvement, we do it at no cost.
• If the size or color you are looking for is sold out, you can choose one or more products of equal or greater value.
• Colors on the website depend on your screen settings and may look somewhat different from the actual garment.

02Factory defects

SMILE Viste a la Moda is responsible for manufacturing defects in its garments, once we have inspected and confirmed them.

We inspect every garment before putting it on sale. If you still find a defect, in most cases it can be repaired, and that is the first solution we offer you, at no cost.

03How to make a warranty claim

In store: bring the garment to our boutique in Quito with its tags and the invoice, and tell us what defect you found.

By shipment:

Step 1. Contact Customer Service at 099 936 4989 (Monday to Friday from 10:00 to 19:00 and Saturdays from 10:00 to 18:00) or by email at [email protected], with your invoice, photos of the garment and the defect you found.

Step 2. Send the garment by Servientrega to:

• Name: Blake Moda S.A.S.
• Address: Avenida Amazonas N35-149, between Corea and Juan Pablo Sanz, Edificio Amazonas Park, Smile Viste a la Moda boutique.
• Phone: +593 99 936 4989
• RUC: 1793110932001
• City: Quito

Step 3. Pack the garment well, with its tags, so that it is not damaged in transit. If it arrives damaged because of poor packaging, the warranty is void.

04What happens next

Once we receive the garment, we will give you an answer within a maximum of 10 business days:

• If the defect can be fixed, we repair it at no cost and return it to you by the same means you delivered it.
• If the defect cannot be fixed, you can choose between exchanging it for an identical new garment (subject to availability), exchanging it for another of equal or greater value (paying the difference), or requesting a refund.
• If the inspection shows that it is not a manufacturing defect, we will let you know so you can pick up the garment at the store, or we will send it to your address.

05Refunds

Refunds apply only to manufacturing defects that cannot be fixed. We refund the amount using the same payment method:

• Cash: within 48 hours, by transfer to the account you give us by email.
• Credit or debit card: the time it takes for the credit to post depends on your issuing bank and may be up to 45 days.

06Items not covered by the warranty

The warranty does not cover garments that show:

• Mistreatment, improper use or failure to follow the care and washing instructions.
• Alterations or adjustments made by third parties.
• Normal wear and tear from use.
• Damage from natural or accidental causes (earthquake, flood, fire, theft, among others).
• Variations inherent to handmade work, such as small differences in embroidery, beading, lace or seams. These are characteristics of the garment and not manufacturing defects.